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Exit Voice And Loyalty

Exit Voice And Loyalty
Author: Albert O. Hirschman
Publisher: Harvard University Press
ISBN: 9780674276604
Size: 34.47 MB
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An innovator in contemporary thought on economic and political development looks here at decline rather than growth. Albert O. Hirschman makes a basic distinction between alternative ways of reacting to deterioration in business firms and, in general, to dissatisfaction with organizations: one, “exit,” is for the member to quit the organization or for the customer to switch to the competing product, and the other, “voice,” is for members or customers to agitate and exert influence for change “from within.” The efficiency of the competitive mechanism, with its total reliance on exit, is questioned for certain important situations. As exit often undercuts voice while being unable to counteract decline, loyalty is seen in the function of retarding exit and of permitting voice to play its proper role. The interplay of the three concepts turns out to illuminate a wide range of economic, social, and political phenomena. As the author states in the preface, “having found my own unifying way of looking at issues as diverse as competition and the two-party system, divorce and the American character, black power and the failure of ‘unhappy’ top officials to resign over Vietnam, I decided to let myself go a little.”
Exit, Voice, and Loyalty
Language: un
Pages: 162
Authors: Albert O. Hirschman
Categories: Business & Economics
Type: BOOK - Published: 1970 - Publisher: Harvard University Press
An innovator in contemporary thought on economic and political development looks here at decline rather than growth. Albert O. Hirschman makes a basic distinction between alternative ways of reacting to deterioration in business firms and, in general, to dissatisfaction with organizations: one, “exit,” is for the member to quit the organization or for the customer to switch to the competing product, and the other, “voice,” is for members or customers to agitate and exert influence for change “from within.” The efficiency of the competitive mechanism, with its total reliance on exit, is questioned for certain important situations. As exit often undercuts voice while being unable to counteract decline, loyalty is seen in the function of retarding exit and of permitting voice to play its proper role. The interplay of the three concepts turns out to illuminate a wide range of economic, social, and political phenomena. As the author states in the preface, “having found my own unifying way of looking at issues as diverse as competition and the two-party system, divorce and the American character, black power and the failure of ‘unhappy’ top officials to resign over Vietnam, I decided to let myself go a little.”
Exit, Voice and Loyalty
Language: un
Pages: 37
Authors: Albert O. Hirschman, Harvard University (Cambridge, Mass). Harvard Institute of Economic Research
Categories: Business & Economics
Type: BOOK - Published: 1973 - Publisher:
Books about Exit, Voice and Loyalty
The Oxford Handbook of Classics in Public Policy and Administration
Language: en
Pages: 645
Authors: Steven J. Balla, Martin Lodge, Edward C. Page
Categories: Political Science
Type: BOOK - Published: 2015 - Publisher: Oxford University Press, USA
This Handbook brings together a collection of leading international authors to reflect on the influence of central contributions, or classics, that have shaped the development of the field of public policy and administration. The Handbook reflects on a wide range of key contributions to the field, selected on the basis of their international and wider disciplinary impact. Focusing on classics that contributed significantly to the field over the second half of the 20th century, it offers insights into works that have explored aspects of the policy process, of particular features of bureaucracy, and of administrative and policy reforms. Each classic is discussed by a leading international scholars. They offer unique insights into the ways in which individual classics have been received in scholarly debates and disciplines, how classics have shaped evolving research agendas, and how the individual classics continue to shape contemporary scholarly debates. In doing so, this volume offers a novel approach towards considering the various central contributions to the field. The Handbook offers students of public policy and administration state-of-the-art insights into the enduring impact of key contributions to the field.
Worldly Philosopher
Language: en
Pages: 760
Authors: Jeremy Adelman
Categories: Biography & Autobiography
Type: BOOK - Published: 2014-10-26 - Publisher: Princeton University Press
Worldly Philosopher chronicles the times and writings of Albert O. Hirschman, one of the twentieth century's most original and provocative thinkers. In this gripping biography, Jeremy Adelman tells the story of a man shaped by modern horrors and hopes, a worldly intellectual who fought for and wrote in defense of the values of tolerance and change. This is the first major account of Hirschman’s remarkable life, and a tale of the twentieth century as seen through the story of an astute and passionate observer. Adelman’s riveting narrative traces how Hirschman’s personal experiences shaped his unique intellectual perspective, and how his enduring legacy is one of hope, open-mindedness, and practical idealism.
Exit, Voice, and Loyalty
Language: un
Pages: 176
Authors: Albert O. Hirschman
Categories: Business & Economics
Type: BOOK - Published: 1972-02-01 - Publisher: Harvard University Press
An innovator in contemporary thought on economic and political development looks here at decline rather than growth. Albert O. Hirschman makes a basic distinction between alternative ways of reacting to deterioration in business firms and, in general, to dissatisfaction with organizations: one, “exit,” is for the member to quit the organization or for the customer to switch to the competing product, and the other, “voice,” is for members or customers to agitate and exert influence for change “from within.” The efficiency of the competitive mechanism, with its total reliance on exit, is questioned for certain important situations. As exit often undercuts voice while being unable to counteract decline, loyalty is seen in the function of retarding exit and of permitting voice to play its proper role. The interplay of the three concepts turns out to illuminate a wide range of economic, social, and political phenomena. As the author states in the preface, “having found my own unifying way of looking at issues as diverse as competition and the two-party system, divorce and the American character, black power and the failure of ‘unhappy’ top officials to resign over Vietnam, I decided to let myself go a little.”
Development Projects Observed
Language: en
Pages: 200
Authors: Albert O. Hirschman
Categories: Social Science
Type: BOOK - Published: 2014-12-10 - Publisher: Brookings Institution Press
Originally published in 1967, the modest and plainly descriptive title of Development Projects Observed is deceptive. Today, it is recognized as the ultimate volume of Hirschman's groundbreaking trilogy on development, and as the bridge to the broader social science themes of his subsequent writings. Though among his lesser-known works, this unassuming tome is one of his most influential. It is in this book that Hirschman first shared his now famous "Principle of the Hiding Hand." In an April 2013 New Yorker issue, Malcolm Gladwell wrote an appreciation of the principle, described by Cass Sunstein in the book's new foreword as "a bit of a trick up history's sleeve." It can be summed up as a phenomenon in which people's inability to foresee obstacles leads to actions that succeed because people have far more problem-solving ability that they anticipate or appreciate. And it is in Development Projects Observed that Hirschman laid the foundation for the core of his most important work, Exit, Voice, and Loyalty, and later led to the concept of an "exit strategy."
Exit-Voice Dynamics and the Collapse of East Germany
Language: en
Pages: 350
Authors: Steven Pfaff
Categories: History
Type: BOOK - Published: 2006-06-19 - Publisher: Duke University Press
Winner of the Social Science History Association President’s Book Award East Germany was the first domino to fall when the Soviet bloc began to collapse in 1989. Its topple was so swift and unusual that it caught many area specialists and social scientists off guard; they failed to recognize the instability of the Communist regime, much less its fatal vulnerability to popular revolt. In this volume, Steven Pfaff identifies the central mechanisms that propelled the extraordinary and surprisingly bloodless revolution within the German Democratic Republic (GDR). By developing a theory of how exit-voice dynamics affect collective action, Pfaff illuminates the processes that spurred mass demonstrations in the GDR, led to a peaceful surrender of power by the hard-line Leninist elite, and hastened German reunification. While most social scientific explanations of collective action posit that the option for citizens to emigrate—or exit—suppresses the organized voice of collective public protest by providing a lower-cost alternative to resistance, Pfaff argues that a different dynamic unfolded in East Germany. The mass exit of many citizens provided a focal point for protesters, igniting the insurgent voice of the revolution. Pfaff mines state and party records, police reports, samizdat, Church documents, and dissident manifestoes for his
A Propensity to Self-subversion
Language: en
Pages: 262
Authors: Albert O. Hirschman
Categories: Business & Economics
Type: BOOK - Published: 1995 - Publisher: Harvard University Press
In the substantial essays that open this collection, Hirschman reappraises points he made in such books as Exit, Voice, and Loyalty, The Strategy of Economic Development, and the Rhetoric of Reaction. Subsequent essays fruitfully reexplore the themes of Latin American development and market society that have occupied him throughout his career. Hirschman also forays into new puzzles, such as the likely impact, negative or otherwise, of the Eastern European revolutions of 1989 on the Third World, the on-and-off connections between political and economic progress, and the role of conflict in enhancing community spirit in a liberal democracy.
The New Spirit of Capitalism
Language: en
Pages: 601
Authors: Luc Boltanski, Eve Chiapello
Categories: Political Science
Type: BOOK - Published: 2005 - Publisher: Verso
In this major work, the sociologists Eve Chiapello and Luc Boltanski go to the heart of the changes in contemporary business culture. Via an unprecedented analysis of the latest management texts that have formed the thinking of employers in their organization of business, the authors trace the contours of a new spirit of capitalism. They argue that from the middle of the 1970s onwards, capitalism abandoned the hierarchical Fordist work structure and developed a new network-based form of organization which was founded on employee initiative and autonomy in the workplace – a 'freedom' that came at the cost of material and psychological security. The authors connect this new spirit with the children of the libertarian and romantic currents of the late 1960s (as epitomised by dressed-down. cool capitalists such as Bill Gates and 'Ben and Jerry') arguing that they practice a more successful and subtle form of exploitation. In a work that is already a classic in Europe, Boltanski and Chiapello show how the new spirit triumphed thanks to a remarkable recuperation of the Left's critique of the alienation of everyday life – a recuperation that simultaneously undermined the power of its social critique.
Exit, Voice and Loyalty in Asia
Language: en
Pages: 236
Authors: Takashi Inoguchi
Categories: Social Science
Type: BOOK - Published: 2017-05-21 - Publisher: Springer
This book provides insightful observations and analyses of Asian citizens’ behaviour associated with requests to get a permit in conditions typically characterized by bureaucratic callousness. Using the AsiaBarometer Survey data on quality of life, it studies various types of behaviour using the multi-level regression models for 32 countries. In doing so, the book provides insights into how these societies cope with the state’s bureaucratism using Albert Hirschman’s concepts of Exit, Voice and Loyalty. Arguments are then juxtaposed with issues such as rampant corruption, government regulatory principles and measures, and calls by international organisations and non-governmental groups for business firms to be more strictly bound. Given the generally receding tide of democracy in Asian societies, this book will be of interest to academics, business, mass media and other professionals.